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Organizational / Workplace Conflict
Is there conflict within your organization?
If the answer is Yes, then you may be experiencing the following:
- It is costing time and money
- It is leading to grievances and / or legal actions
- It is causing stress for employees and management
- It is affecting morale
Respectful and efficient communication within a positive work environment is essential to a high performing and productive organizational workforce. Laura Luz is able to assist organizational and workplace environments in a variety of ways:
- Development of respectful work place practices
- Improved and efficient communication
- Conflict style awareness
- Personal awareness training
- Greater capability in resolving workplace conflict
- Proactive identification of workplace stressors
Laura can offer
- Affordable, on-site, customized services
- Participatory and interactive processes
- Quick response times and flexible scheduling
- Individual and group assistance
What makes Laura distinctive?
Her processes assess and assist with immediate problems and support the development of healthy relationships.
She provides a one-stop service for conflict management, which includes analysis, consulting, training, facilitating and mediation with both one-on-one conflicts to multi-party disputes.
Her training and conflict resolution processes take cultural differences, confidentiality and power imbalances into account.
Mediation
In simple workplace conflicts between staff, the first step is to hold separate confidential interviews. These sessions help each person consider the value of mediation and inform the mediators of the key issues. It also builds rapport and trust with the mediator.
The next step is to develop a resolution process which will best serve the organization�s style and needs. The designed process will assist to accomplish the following:
- Improve understanding between individuals
- Understand the other�s roles and responsibilities within the work environment
- Look at the needs, motivation and interests behind a conflict
- Lead to mutually acceptable agreements
For more information about mediation click here
Multi-Party Conflict Resolution
In more complex multi-party conflicts, Laura will begin with private interviews, assess the situation and consult with the respective parties to customize a process.
Interventions may include some or all of the following:
- Mediation between key individuals
- Group processes (conferencing, group reconciliation, consensus building, etc)
- Relationship building
- Communication and conflict management training
- Individual conflict coaching
- Referrals and recommendations
Custom Training
Laura offers training in mediation, communication and conflict management. Customized training is the most cost-effective way to train groups of 8 people or more. She can build on the expertise of the participants and tailor the training to meet specific needs.
Workshops are participatory, combining discussion and exercises with short presentations and demonstrations. Individually coached role-play sessions are an important part of the conflict training process.
Laura�s customized workshops may include any of the following:
- Communication skills training
- Proactive conflict management
- Win-win or interest-based problem solving
- Confronting and de-escalation skills
- Collaborative listening skills
- An adaptable model for mediation
- Managing difficult conversations
- Managing Anger (both yours and/or another�s)
- Self awareness and self assessment during conflict
Cost
Interviews, Research, Coaching, Analysis and Consults---$100.00 per hour
Mediations / Facilitations / Training------------------------------$200.00 per hour
Flat rate initial interviews are $100.00 (and may include travel time where applicable)
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